Housing Stability Case Manager

St. Paul, MN

Job Description: To provide intensive case management services to Veterans and their families who are homeless or at risk of becoming homeless. Conducts client assessments (including financial, personal, and crisis) to identify issues/barriers and create a housing stability plan (HSP) with the Veteran to address the needs defined by the assessment.

Primary Duties and Responsibilities

  • Perform intake that includes: required documentation for admission, referral needs, explanation of program and expectation
  • Develop a housing plan with the veteran/household which includes short-term and long-term goals with objectives and update case plan as required
  • Provide mobile case management from a harm-reduction, strength-based model
  • Provide financial assistance in accordance with program policies and procedures
  • Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self-determination
  • Attend supervisory, case conferencing, and other meetings as directed
  • Connecting participants to necessary services by coordinating with other service providers to ensure access, eligibility and follow-through by participant and provider
  • Conduct ongoing evaluations of the participant’s progress through the plan, reassessment and adjustments to plan
  • Maintain strong working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.
  • Works with other program staff to ensure compliance with grant outcomes

Key Skills and other Characteristics

  • Strong communication skills to communicate directly with Veterans and community providers
  • Strong problem-solving skills and ability to work under tight timeline toward crisis resolution for Veterans seeking assistance in crisis situations
  • Experience and comfort with entering and managing information within a comprehensive database system

Preferred Experience:

  • College degree in relevant field (social work, human services) preferred.
  • Strong verbal and written communication skills along with strict attention to detail.
  • Experience working with individuals who are homeless, chemically dependent or have a mental illness desired.
  • Good presentation skills to small groups.
  • Works well on a team but can function independently.
  • Veteran, or knowledge of veteran issues, preferred.
  • Knowledge of client tracking systems and database background.
  • Proficiency in Microsoft Word, Outlook and Excel.

Reporting Relationship:

  • Metro Housing Stability Program Manager


  • Salary Range: $43,000 - $46,000 per year
  • Flexible office hours and hybrid work environment available.
  • Competitive Health, Dental, Vision, etc. plans.
  • 403B account employer contributions.
  • Health and wellness reimbursement programs available.