The Minnesota Assistance Council for Veterans (MACV) administers two Veteran specific Subsidy Programs. These Subsidy Programs also provide supportive services and connections to community resources. These two programs were launched in 2021 and 2022 and are in a growth period.

The primary responsibility of this position is to provide technical support related to the financial components of the Subsidy Programs through eligibility determination, processing initial and intermittent rental payment calculations, monitoring fiscal compliance for each participant, ensuring timely rental payments, and effective communication with the participants' direct case manager, property managers, and internal and external partners.

Organization Overview:

Minnesota Assistance Council for Veterans is dedicated to a mission to ending Veteran homelessness in Minnesota.  MACV's team overall is comprised of approximately 100 total employees throughout the state of Minnesota dedicated to providing comprehensive services that support Veterans and their families on their path to achieving housing stability.  This is a new position to support recent and continuing organizational growth.

MACV offers a competitive benefits package that includes medical, dental, retirement plan with employer contribution, generous paid time off, 12 holidays, paid parental leave, paid family and medical leave, technology and wellness reimbursement programs, tuition reimbursement, continued professional development support, and more.

 Primary Duties and Responsibilities

• Process financial assistance for the timely rental payment of up to 200 MACV subsidy recipients.
• Compile necessary verifications of income and allowable deductions at program entry and periodically throughout participants program enrollment.
• Process and document initial and intermittent rent adjustments when there are changes in program requirements, income, utility allowances, rental contracts and leases, and housing payment standards.
• Communicate with internal and external partners, and Property Managers, regarding changes to the rental payment distribution, and updated documentation related to the housing unit.
• Ensure participants are in compliance with program requirements and standards before being fully enrolled.
• Update internal client database (Salesforce) with up-to-date and accurate data.
• Ensure timeliness of rental subsidy issuance and that required deadlines are met for documentation recertifications.
• Maintain up-to-date understanding of public housing authority practices and limitations – in relation to comparable duties.

Key Skills and other Characteristics

• Strong communication skills to effectively work with staff, partners, and property managers.
• Must be proficient in Microsoft Excel and search engine techniques.
• Strong problem-solving skills and ability to work under tight timeline.

• Experience and comfort with reviewing and approving information within a comprehensive database system.
• Ability to adapt to continuous program developments.

Preferred Experience:

• Minimum of one (1) years of professional experience providing administrative support for low-income housing programs or similar populations or programs. 
• College degree in relevant field (social work, human services, finance), or equivalent relevant professional experience.
• Strong verbal and written communication skills along with strict attention to detail.
• Knowledge of rental housing, application, and lease processes.
• Works well on a team but can function independently.
• Veteran, or knowledge of Veteran experiences.
• Knowledge of client tracking systems and database background.
• Proficiency in Microsoft Suite and ability to learn client tracking systems.

Reporting Relationship:

Subsidy Program Director