Intake Coordinator

Mankato, MN

Job Description: This position will be responsible for assessing eligibility for MACV services or referring veterans to other community resources. This position will be the first point of contact with Veterans experiencing a housing crisis seeking assistance.

Primary Duties and Responsibilities

  • Screen and assess Veteran eligibility for MACV services by phone, email, walk in, and from incoming referrals from community partners
  • Catalogue and forward eligible referrals for assignment to case managers
  • Catalogue phone contacts for direct and indirect assistance on shared databases
  • Provide disposition of eligibility to community partners as needed
  • Acquire additional documentation from eligible veterans as needed to streamline referral assistance
  • Ensure client confidentiality in accordance with established procedures and regulations
  • Contact clients directly as needed to perform screenings from referrals in the community and website requests
  • Provide support related to administrative functions as needed that may include involvement in financial and operational processes

Key Skills and other Characteristics

  • Strong communication skills to communicate directly with Veterans and community providers
  • Strong problem-solving skills and ability to work under tight timelines toward crisis resolution for Veterans seeking assistance in crisis situations
  • Experience and comfort with entering and managing information within a comprehensive database system

Preferred Experience:

  • Strong verbal and written communication skills along with strict attention to detail
  • Experience working with individuals who are unsheltered, chemically dependent or have a mental illness
  • Knowledge of MACV programming and existing local community resources
  • Works well on a team but can function independently
  • Veteran, or knowledge of veteran issues, preferred
  • Knowledge of client tracking systems and database background
  • Proficiency in Microsoft Word, Outlook and Excel
  • Valid Driver’s License

Reporting Relationship:

  • Southern Regional Director


  • Salary Range: $43,000 - $46,000 per year 
  • Competitive Health, Dental, Vision, etc. plans.  
  • 403B account employer contributions.  
  • Health and wellness reimbursement programs available.